Customer Support

Frequently asked questions

How do I know which tires I need?

If you are unsure, just contact us with your vehicle make, model, and year. We will help you find the correct tire size and options for your vehicle.
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Contact Us

Have questions about tires, sizing, or your order? Our team is happy to assist you.

We aim to make the process fast, simple, and reliable.

Email Support

Email: support@tires4lessdirect.com

Business Hours

Monday - Saturday

8:00AM-5:00OM EST

Response Time

We respond to all inquiries within 24 hours

For faster assistance, please include:

  • Vehicle make & model
  • Tire size (if known)
  • Order details (if applicable)

Refund/Return policy

Refund & Return Policy

At Tires 4 Less Direct, we strive to provide quality products and a smooth shopping experience. Please read this policy carefully, as it outlines important terms and conditions regarding your purchase.

1. Customer Responsibility

  • Customers are solely responsible for verifying the correct tire size, fitment, and specifications before placing an order.
  • Tires 4 Less Direct is not liable for orders placed with incorrect size or specifications.
  • By completing a purchase, you acknowledge that you have confirmed compatibility with your vehicle.

2. Return Eligibility

  • Returns must be requested within 48 hours of delivery.
  • Requests made after 48 hours will not be accepted.

3. Non-Refundable Items

  • Any tires that have been mounted, installed, driven on, or used in any way are non-refundable and not eligible for return.
  • Only unused tires in original condition may be considered for return.

4. Warranty Claims (Exclusion from Returns)

  • This return policy does not apply to warranty claims.
  • Tires with manufacturer or store warranties must be processed under the applicable warranty policy.
  • Warranty claims are subject to inspection and approval based on manufacturer guidelines and are not guaranteed.

5. Return Conditions

  • Approved returns must be in original, unused condition and free of damage.
  • Proof of purchase is required.
  • We reserve the right to deny any return that does not meet these conditions.

6. Restocking Fee

  • All approved returns are subject to a restocking fee of up to 20% of the purchase price.
  • The restocking fee will be deducted from the total refund amount.

7. Refunds

  • Refunds are issued only after inspection and approval of returned items.
  • Approved refunds will be processed to the original payment method within 5–7 business days.
  • Original shipping charges are non-refundable.

8. Shipping Responsibility

  • Customers are responsible for all return shipping costs unless the product is confirmed to be defective or incorrect.
  • Tires 4 Less Direct is not responsible for lost or damaged return shipments.

9. Damaged or Incorrect Orders

  • Any damaged or incorrect items must be reported within 48 hours of delivery with supporting photos.
  • Failure to report within this timeframe may result in denial of the claim.

10. Limitation of Liability

  • Tires 4 Less Direct shall not be held liable for any damages, losses, or costs resulting from improper tire selection, installation, or use.
  • All products should be installed by qualified professionals.

11. Policy Acceptance

  • By purchasing from Tires 4 Less Direct, you agree to all terms outlined in this policy.

Contact Us
support@tires4lessdirect.com

Shipping Policy

Shipping Policy

At Tires 4 Less Direct, we are committed to delivering your order quickly and reliably. Please review the following shipping terms before placing your order.

1. Order Processing Time

  • All orders are processed and shipped within 1–2 business days after payment is received.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Time

  • Estimated delivery time is 3-7 business days, depending on location and carrier availability.
  • Delivery timeframes are estimates and are not guaranteed.

3. Shipping Delays

  • Delays may occur due to circumstances outside our control, including but not limited to:Weather conditionsCarrier issues or delaysHigh shipping volumesIncorrect or incomplete shipping information
  • Tires 4 Less Direct is not responsible for delays once the order has been shipped.

4. Shipping Address Accuracy

  • Customers are responsible for providing a complete and accurate shipping address at checkout.
  • Tires 4 Less Direct is not responsible for orders shipped to incorrect addresses provided by the customer.

5. Signature Delivery & Delivery Responsibility

  • Certain orders may require a signature upon delivery at our discretion.
  • Once an order is marked as delivered by the carrier, responsibility for the package transfers to the customer.
  • Tires 4 Less Direct is not liable for lost or stolen packages after confirmed delivery.

6. Refused or Undeliverable Packages

  • Orders that are refused, unclaimed, or returned due to an incorrect address may be subject to:Return shipping feesA restocking fee of up to 20%
  • Original shipping charges are non-refundable.

7. Lost or Damaged Shipments

  • If your order arrives damaged or is lost in transit, you must contact us within 48 hours of delivery with photos and order details.
  • We will assist in filing a claim with the shipping carrier; resolution is subject to carrier approval.

8. Shipping Costs

  • Shipping costs are calculated at checkout unless otherwise stated.
  • All shipping fees are non-refundable.

9. Order Tracking

  • Tracking information will be provided once your order has shipped.

10. Policy Acceptance

  • By placing an order with Tires 4 Less Direct, you agree to the terms outlined in this Shipping Policy.

Contact Us

support@tires4lessdirect.com